Information we receive
CHIPS CUSTOM receives information you choose to submit when placing an order or contacting us, including your name, contact details, delivery information, order selections and artwork files. The website also records the technical and session information needed to operate the customizer, cart, checkout and account securely.
How information is used
We use this information to prepare and fulfil custom orders, provide customer support, communicate about artwork or delivery details, prevent misuse and maintain the website. Uploaded artwork is not used as a public portfolio item without the customer's permission.
Service providers
Website hosting, WooCommerce, payment, communication and delivery providers process information where needed to provide their part of the service. Payment and delivery providers may also apply their own privacy terms.
Analytics and advertising
The website may use Google Analytics, Meta Pixel and advertising or remarketing tools to understand visits, measure campaigns and present relevant advertising. Optional analytics and advertising technologies should operate according to the consent choices available on the website.
Marketing communication
Marketing email is optional. Customers can decline marketing when the choice is offered and can use the unsubscribe control included in a marketing message.
Your choices and record retention
You can ask about personal information connected with an enquiry or order, request a correction, or raise a privacy concern. No single fixed retention period applies to every record. Transaction, artwork and support records are kept only for as long as reasonably needed to fulfil orders, maintain accounts, resolve disputes, prevent fraud and meet applicable legal or accounting duties.
Contact
HONG KONG BAODANDAMAI LIMITED operates CHIPS CUSTOM from Hong Kong. For privacy questions, email service@chipscustom.com. Include enough detail for us to identify the relevant enquiry or order.